UPDATE REGARDING COVID-19 RELATED CLINIC CHANGES AT EAGAN PET CLINIC (3/24/2020):

As we fully expected, we have some further changes we will be implementing at the clinic as it relates to the COVID-19 outbreak. Eagan Pet Clinic will continue to stay open as veterinary services have been deemed an essential service by our state government. All appointments will continue to operate in car-side fashion where only pets will be allowed in the building. However, in order to conserve vital personal protective equipment and other medical supplies, veterinarians have been directed by the governor via executive order 20-09 to postpone all non-essential or elective surgeries and procedures indefinitely.

Thus, effective immediately and for an indefinite time period, we will no longer be performing the following:

• routine spays and neuters for both dogs and cats
• cat declaws
• routine anal gland expression

The following procedures will be considered on a case by case basis based on the professional judgement of the doctor involved the case:

• lump/growth removals
• dental cleanings (will be limited to patients with severe disease)
• anal sac expression where known infection or disease is present

Urgent procedures, where there is life threatening risk to the pet, will be performed in their typical fashion. At this time, we will continue to perform annual examinations and vaccinations. We will continue to fill food and medication prescriptions as needed.

We are asking for your understanding and trust in that, if we decline to perform a requested procedure, it is because we are striving to do everything we can to do our part to conserve vital protective equipment for human health care workers. Additionally, our doctors are subject to fine or jail time if they defy the executive order.

Please be aware that appointment wait times may be longer than usual due to the extra steps involved in seeing patients. It may take us over 24 hours to fill medication or food requests, and we are requesting payment over the phone when we call to let you know the items are ready for pickup. We are asking for all payments to be provided via credit/debit card or Care Credit. Lastly, we want to thank everyone who came to the clinic this past week for your patience, flexibility and graciousness in adjusting to our new system for seeing appointments.

Sincerely,

 Doctors and Staff, Eagan Pet Clinic

UPDATE REGARDING COVID-19 RELATED CLINIC CHANGES AT EAGAN PET CLINIC (3/17/2020):

We are fully open for business and able to provide your pet’s healthcare needs. In order to comply with recent federal and state health recommendations regarding social distancing, we are implementing the following protocols. STARTING WEDNESDAY, MARCH 18TH, WE WILL HAVE ALL CLIENTS WAIT IN THEIR VEHICLE DURING APPOINTMENTS. For clients arriving at the clinic, you will call our front desk and wait in the car with your pet. A team member will be in contact with you by phone to ask you questions related to your pet's visit, at which time a member of the care team will come to your car to transport your pet into the clinic. The clinic building will be closed to all clients while their pet is taken in and out. Exceptions will be made for patients in need of end of life care. 

Patient questionnaires and history forms will be emailed out prior to appointments when possible. We ask that you complete the forms if able to help expedite your appointment. Discussion of exam findings, treatment planning, and payment will be done over the phone. Please alert our staff if you or someone in the household is ill or experiencing clinical signs associated with COVID-19. In this situation we would recommend having someone else bring your pet in, and only bringing the pet in if it is an emergency. 

All prescription and food pick ups will be handled in the same manner. Please call ahead to pre-pay for your pet's supplies and then alert us when you are in the parking lot. A team member will bring your things out. 

We appreciate your patience while we implement these changes and navigate this constantly changing situation. We are committed to continuing to provide outstanding care to our patients while decreasing risk to our staff, clients, and community. Please contact us with any questions or concerns at 651-454-5684.