It has been a while since our last COVID-19 update. First, we want to thank all of our wonderful clients for being so accepting of the changes we’ve made over the past two months. Your flexibility and understanding of our new normal has made things easier on all of us while we learn how to operate under our new protocols.
Second, we have some new policies of which all clients need to be aware.
Per the requirements of the State of Minnesota, we will begin asking the health status of clients when appointments are being scheduled. While the risk of transmission of COVID-19 from pets to humans is considered extremely low to non-existent, the risk is ultimately unknown, and we will be taking extra safety measures for pets that are living with or being brought to the clinic by anyone experiencing COVID-19 symptoms.
Clients will be asked if they or anyone in their household have any of the following symptoms that cannot be attributed to another health condition.
Fever (100.4 F or higher), or feeling feverish?
Chills?
A new cough?
Shortness of breath?
A new sore throat?
New muscle aches?
New headache?
New loss of smell or taste?
Answering yes to any of the above does not mean we will refuse to see your pet. If you answer yes to any of the symptoms for yourself or a member of your household:
A mask is required to be worn by the client when interacting with staff.
Staff will take extra precautions to protect themselves when handling your pet (masks, gloves, gowns, etc.).
We will ensure these pets are isolated from other pets in the clinic.
Staff contact with these pets will be limited to as few people as necessary.
When possible, we ask that symptomatic clients find someone else to transport their pet to the clinic.
We also have a few other new policies.
All cats must be in a carrier. No exceptions.
If you arrive and your cat is not in a carrier, you will be provided with one for a small fee (or to borrow only for the appointment).
We ask that all pet carriers be placed on the ground/sidewalk so social distancing can be maintained (step away after placing the carrier on the ground, so staff can step forward to pick it up).
Products (food/medication) will be placed outside the door you are parked closest to. The windows near the doors will be labeled as Door 1 (Bright Pink) and Door 2 (Lime Green). When you call to let staff know you’ve arrived to pickup your product, just let them know which door you are nearest.
We request that clients wear masks when interacting with staff.
Please continue to social distance while outside the clinic - this includes with staff and other clients.
As a courtesy to all other clients, please park in a parking place (between the lines) and not in the middle of our parking lot.
We can now safely and securely store credit card information to make processing future payments easier and faster. We will not automatically store your card information. Please inform staff if you would like it to be saved.
When calling the clinic, if you know the ropes and feel comfortable with how EPC is operating, you can press 4 to skip the message. To protect our staff and clients, we will continue curbside service for the foreseeable future. At this point in time, we do not have any plans to begin transitioning back to an operation that allows clients in the building.
Thanks again for working with us to make sure everyone stays safe and healthy!
Previous COVID-19 policy updates can be viewed here.
Welcome to Eagan Pet Clinic!
***Voted Best Veterinary Clinic in Eagan for 2019 Readers Choice Awards*** ***Voted Favorite Veterinarian in 24 Neighborhoods for 2018 Nextdoor Awards***
Eagan Pet Clinic has been providing high quality veterinary care to Eagan, Burnsville, Apple Valley and the greater Twin Cities south metropolitan area since 1969. We are proud to be a locally owned small business, providing medical and surgical services for dogs and cats in our comfortable, state-of-the-art facility. Whether coming in for wellness visits, surgery, dental care or an emergency, we aim to deliver an unrivaled level of expertise and care through a team approach. Our compassionate, knowledgeable and professional staff of pet lovers is committed to providing exceptional, individualized care to our patients and their owners.
Vikings Safety Anthony Harris Visits Eagan Pet Clinic Video credit: Vikings Entertainment Network
Please call our office today at (651) 454-5684 for all your pet health care needs
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