COVID-19 Policy Updates - Return to (mostly) Normal
Eagan Pet Clinic is excited to announce our return to mostly normal operations. Starting Wednesday, June 2, 2021, we are discontinuing all curbside requirements and many other policies we have had in place due to the COVID-19 pandemic.
Starting June 2
Face masks are voluntary for fully vaccinated clients and staff. Feel free to ask staff to put on a face mask while in the exam room with you.
Pre-appointment Health History emails/forms will be discontinued.
All clients are allowed to come directly into the building. This includes for medication/food pick up, drop off appointments, surgeries, technician appointments, etc.
You do not need to call before coming inside.
Curbside service can continue for anyone that prefers it. Simply call or text when you arrive and let us know you prefer to stay in your vehicle.
We will continue social distancing as much as possible.
While there is no longer a limit on the number of people allowed inside per appointment, we do ask you to voluntarily limit it to only the people required to be present.
The lobby will continue to be divided into sections and reception will direct clients to a specific waiting area.
EPC will continue to monitor the state of the pandemic and make policy adjustments as necessary. While we are happy to return to mostly normal operation, we are still focused on client and staff health and there may be instances where we ask you to remain in your vehicle or wait outside.
May 13, 2021
COVID-19 Policy Updates - Clients Inside
We are now allowing clients to wait in the lobby before their appointment. We have created separate numbered sections in the lobby to provide clients with adequate space for social distancing while waiting. Please continue to call or text when you arrive. If your appointment is scheduled to have you come inside, a receptionist will direct you to your section. Please remain in your designated section until a technician comes to get you. If you are more comfortable waiting in your vehicle that is perfectly fine, just let us know. We are still limiting the number of people inside to one adult per appointment.
April 27, 2021
COVID-19 Policy Updates
We have finally reached a point where we are ready to start letting select appointment types back into the building! Are you as excited as we are?!
Beginning Monday, May 3, 2021 prescheduled doctor appointments will permit one adult to be escorted into the building and directly into an exam room for their pet's appointment. Due to capacity restrictions, not all qualifying appointments may be allowed inside. A few important notes:
You will still receive a pre-appointment questionnaire to help facilitate your pet's appointment.
You will still need to call or text upon arrival and remain in your vehicle until a room is ready for you.
An employee will contact you when an exam room is ready and will meet you at the front door to escort you directly into an exam room.
You will be required to wear a facemask to enter the building regardless of your COVID-19 vaccination status.
Only one adult is allowed inside per appointment. If you have children with you, we will keep your appointment curbside.
Please try to maintain six feet distance from staff while in the building.
Your entire appointment, including checkout, will take place in the exam room.
Once your appointment is complete, you will be escorted back outside.
In the event your pet requires multiple diagnostics or time-consuming services, you may be asked to wait in your vehicle while we work with your pet so we can free up the exam room for the next patient.
You are not required to enter the building for your pet's appointment. If you would prefer to remain curbside, please let us know. We will clean all exam rooms in between appointments.
The following will remain curbside:
Same Day appointments (generally these are urgent/sick pets)
Surgery, Dental, and Ultrasound appointments
Drop Off appointments
Food and Medication pickup
Anyone showing symptoms of COVID-19, regardless of COVID-19 vaccination status.
We are excited to have clients back in the building. Please bear with us during this transition. We will most likely run into some hurdles and need to make modifications to our protocols.
We cannot guarantee which appointments will be allowed inside.
Thank you for all of your support as we've navigated this pandemic together.
May 26, 2020
COVID-19 Policy Updates
It has been a while since our last COVID-19 update. First, we want to thank all of our wonderful clients for being so accepting of the changes we’ve made over the past two months. Your flexibility and understanding of our new normal has made things easier on all of us while we learn how to operate under our new protocols.
Second, we have some new policies of which all clients need to be aware.
Per the requirements of the State of Minnesota, we will begin asking the health status of clients when appointments are being scheduled. While the risk of transmission of COVID-19 from pets to humans is considered extremely low to non-existent, the risk is ultimately unknown, and we will be taking extra safety measures for pets that are living with or being brought to the clinic by anyone experiencing COVID-19 symptoms.
Clients will be asked if they or anyone in their household have any of the following symptoms that cannot be attributed to another health condition.
Fever (100.4 F or higher), or feeling feverish?
A new cough?
Shortness of breath?
A new sore throat?
New muscle aches?
New loss of smell or taste?
Answering yes to any of the above does not mean we will refuse to see your pet. If you answer yes to any of the symptoms for yourself or a member of your household:
A mask is required to be worn by the client when interacting with staff.
Staff will take extra precautions to protect themselves when handling your pet (masks, gloves, gowns, etc.).
We will ensure these pets are isolated from other pets in the clinic.
Staff contact with these pets will be limited to as few people as necessary.
When possible, we ask that symptomatic clients find someone else to transport their pet to the clinic.
We also have a few other new policies.
All cats must be in a carrier. No exceptions.
If you arrive and your cat is not in a carrier, you will be provided with one for a small fee (or to borrow only for the appointment).
We ask that all pet carriers be placed on the ground/sidewalk so social distancing can be maintained (step away after placing the carrier on the ground, so staff can step forward to pick it up).
Products (food/medication) will be placed outside the door you are parked closest to. The windows near the doors will be labeled as Door 1 (Bright Pink) and Door 2 (Lime Green). When you call to let staff know you’ve arrived to pickup your product, just let them know which door you are nearest.
We request that clients wear masks when interacting with staff.
Please continue to social distance while outside the clinic - this includes with staff and other clients.
As a courtesy to all other clients, please park in a parking place (between the lines) and not in the middle of our parking lot.
We can now safely and securely store credit card information to make processing future payments easier and faster. We will not automatically store your card information. Please inform staff if you would like it to be saved.
When calling the clinic, if you know the ropes and feel comfortable with how EPC is operating, you can press 4 to skip the message. To protect our staff and clients, we will continue curbside service for the foreseeable future. At this point in time, we do not have any plans to begin transitioning back to an operation that allows clients in the building.
Thanks again for working with us to make sure everyone stays safe and healthy!
March 24, 2020
COVID-19 CHANGES & UPDATES:
As we fully expected, we have some further changes we will be implementing at the clinic as it relates to the COVID-19 outbreak. Eagan Pet Clinic will continue to stay open as veterinary services have been deemed an essential service by our state government. All appointments will continue to operate in car-side fashion where only pets will be allowed in the building. However, in order to conserve vital personal protective equipment and other medical supplies, veterinarians have been directed by the governor via executive order 20-09 to postpone all non-essential or elective surgeries and procedures indefinitely.
Thus, effective immediately and for an indefinite time period, we will no longer be performing the following:
routine spays and neuters for both dogs and cats
routine anal gland expression
The following procedures will be considered on a case by case basis based on the professional judgement of the doctor involved the case:
dental cleanings (will be limited to patients with severe disease)
anal sac expression where known infection or disease is present
Urgent procedures, where there is life threatening risk to the pet, will be performed in their typical fashion. At this time, we will continue to perform annual examinations and vaccinations. We will continue to fill food and medication prescriptions as needed.
We are asking for your understanding and trust in that, if we decline to perform a requested procedure, it is because we are striving to do everything we can to do our part to conserve vital protective equipment for human health care workers. Additionally, our doctors are subject to fine or jail time if they defy the executive order.
Please be aware that appointment wait times may be longer than usual due to the extra steps involved in seeing patients. It may take us over 24 hours to fill medication or food requests, and we are requesting payment over the phone when we call to let you know the items are ready for pickup. We are asking for all payments to be provided via credit/debit card or Care Credit. Lastly, we want to thank everyone who came to the clinic this past week for your patience, flexibility and graciousness in adjusting to our new system for seeing appointments.
March 17, 2020
UPDATE REGARDING COVID-19 RELATED CLINIC CHANGES AT EAGAN PET CLINIC:
We are fully open for business and able to provide your pet’s healthcare needs. In order to comply with recent federal and state health recommendations regarding social distancing, we are implementing the following protocols. STARTING WEDNESDAY, MARCH 18TH, WE WILL HAVE ALL CLIENTS WAIT IN CARS DURING APPOINTMENTS. For clients arriving at the clinic, you will call our front desk and wait in the car with your pet. A team member will be in contact with you by phone to ask you questions related to your pet's visit, at which time a member of the care team will come to your car to transport your pet into the clinic. The clinic building will be closed to all clients while their pet is taken in and out. Exceptions will be made for patients in need of end of life care.
Patient questionnaires and history forms will be emailed out prior to appointments when possible. We ask that you complete the forms if able to help expedite your appointment. Discussion of exam findings, treatment planning, and payment will be done over the phone. Please alert our staff if you or someone in the household is ill or experiencing clinical signs associated with COVID-19. In this situation we would recommend having someone else bring your pet in, and only bringing the pet in if it is an emergency.
All prescription and food pick ups will be handled in the same manner. Please call ahead to pre-pay for your pet's supplies and then alert us when you are in the parking lot. A team member will bring your things out.
We appreciate your patience while we implement these changes and navigate this constantly changing situation. We are committed to continuing to provide outstanding care to our patients while decreasing risk to our staff, clients, and community. Please contact us with any questions or concerns at 651-454-5684.
November 29, 2018
It’s Not Just Grain-Free: An Update on Diet-Associated Dilated Cardiomyopathy
There is an emerging link between certain dog foods and a previously rare form of heart disease called dilated cardiomyopathy. Specifically, "BEG" diets are of potential concern - diets from boutique companies, containing exotic ingredients, or marketed as "grain-free." The link above provides an update on our current knowledge of the issue. Feel free to call our office or make and appointment if you would like to discuss your dog's diet, or any potential concerns in more detail.
June 2, 2018
Video credit: Vikings Entertainment Network
Vikings Safety Anthony Harris stopped by Eagan Pet Clinic to film a segment for the television show, "Vikings Huddle." During the segment, we walked Anthony through the clinic and discussed what it is like to be a veterinarian!
March 3, 2018
A Word from Dr. Bruce Hansen
It is my pleasure to announce some changes that are taking place in the leadership here at Eagan Pet Clinic. No, I’m not retiring, just cutting back a bit. This past January, I turned over my portion of ownership to Dr. Jon Musser and Dr. Andrea Peterson who will now, along with Dr. Jessica Schowalter, guide the progress of EPC into the future. Most of you know Jon and Andrea as associates here for the last several years. If not, I invite you to look at their bios on our website or to come into the clinic and meet them in person. Jessica and I knew from the very start that we had found a quality in Jon and Andrea that is seldom seen, and, with an eye to the future, it has been our goal to get them more involved with leadership. It is probably unknown to the average person, but in the last few years corporations have been quietly buying up local veterinary practices. We have felt strongly that it is not the best model for our practice, our community, our staff and our patients to have the bottom line be the primary goal at Eagan Pet Clinic. For these reasons, it seemed like the right time to make this transition, insuring we will be able to carry on the mission of maintaining the quality and compassionate care we so much believe in.
This coming July will mark my 43rd year as a full-time doctor and co-owner, previously with Dr. Timothy Metcalf and for the last 5 years together with Dr. Schowalter. I am very fortunate and thankful for all they have done for me and for our practice. My greatest accomplishment over all the years has been to have somehow managed to always be surrounded by amazing and compassionate people who make me look good, from the receptionists that greet you to the doctors and highly educated and talented support staff that work so hard. My wife Lynne says it’s because I’m lucky and I have no doubt that she is right. I am so grateful for all those people who have come and gone over the years and thankful that I can continue with a wonderful talented team of compassionate pet lovers doing what they love to do. I still like coming to work and enjoy this rewarding profession. Even after all this time, I continue to learn and see new things every day. My time and role will be reduced as I spend more time with my wife Lynne, my family and grandchildren, and my hobbies. I will still be involved with clients and patients, offering as much guidance as is required into the future.
So, thank you and congratulations Jon, Andrea, and Jessica, and thank you to all our wonderful clients who honor us by putting their trust in us over all these years.
See you soon,
Dr. Jessica Schowalter, Dr. Andrea Peterson, Dr. Jon Musser, Dr. Bruce Hansen Left to Right